DOCUMENT:Q101096 04-MAR-1994 [W_NT] TITLE :Err Msg: STOP: C0000221 Unknown Hard Error PRODUCT :Windows NT PROD/VER:3.10 OPER/SYS:WINDOWS KEYWORDS: -------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT operating system version 3.1 - Microsoft Windows NT Advanced Server version 3.1 -------------------------------------------------------------------- The following STOP message appears when a critical system file or other file needed to load Windows NT is corrupted: STOP: C0000221 unknown hard error \ This error can appear in many different formats, ranging from a blue system error screen to a dialog box. The type of format depends on how much of the operating system was loaded when the corrupted file was detected. If you receive this error message, the file listed along with the error is corrupted. You need to either obtain a new copy of the file or reinstall Windows NT. If reinstallation fails to solve the problem, then a hardware or network problem may exist. The files that are checked for integrity as Windows NT starts are: - All drivers (except those loaded by the system loader to boot the system) - All dynamic link libraries (DLLs), including USER, GDI, SHELL, KERNEL, NTDLL, CRTDLL, etc. - All DLLs loaded into the address space of the Windows NT server (video drivers, printer drivers, etc.) This error message can be caused when you install an inappropriate driver for your hardware. For example, this error would appear if you installed a MIPS driver on an X86-based computer. Additional reference words: 3.10 checksum KBCategory: KBSubCategory: STPSCRN ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1994.